Legal & Compliance
Serene Care Policies & Service Terms
Our policies exist not just for legal compliance, but to give you peace of mind that your data, your service, and your finances are handled with integrity.
Privacy Policy
Last updated: June 2024
I. Data Collection & Usage
We collect personal and health-related information solely to provide personalized care services. Your data is encrypted and stored in HIPAA-compliant systems.
II. Information Sharing
Serene Care does not sell or trade your personal information. Data is shared only with authorized healthcare providers and insurance partners explicitly involved in your care plan, or when required by law.
III. Your Rights
You may access, rectify, or request deletion of your personal data at any time by contacting our Data Protection Officer at privacy@serenecare.com.
We use AES-256 encryption to keep sensitive health records private and secure.
Service Agreement
Defining our care commitment.
I. Scope of Care
Services range from companionship and light housekeeping to specialized nursing care, detailed in a personalized Care Plan reviewed quarterly.
II. Staff Standards
All caregivers undergo background checks, certification verification, and continuous training. We match on both skill and personality compatibility.
III. Cancellation & Modifications
Changes require 24-hour notice. Cancellations with less notice may incur a fee equivalent to 50% of the scheduled visit cost.
Billing & Insurance
Clarity in costs.
I. Pricing Structure
Serene Care operates on an hourly rate basis, with specialized care tiered accordingly. All rates are disclosed upfront during the initial consultation.
II. Insurance Coordination
We work with major Long-Term Care Insurance providers and assist with claims, though the client remains responsible for costs not covered by their policy.
III. Payment Methods
Invoices are issued bi-weekly. We accept ACH transfers, major credit cards, and HSA/FSA funds. Overdue payments beyond 30 days may incur a 1.5% monthly late fee.
This Privacy Policy was last reviewed and updated on 1 January 2026. We may update this policy from time to time. Any changes will be published on this page and, where appropriate, communicated directly to our clients.